Outlet FAQs

Why should I become a reseller for AJL?

As our reseller, you have the opportunity to make good profit from sales as our wholesale prices can get up to 30-50% off retail prices.

Our designs are exclusive and stylish, hence, are not found everywhere. They are also of great quality as we painstakingly go through a rigorous production and quality control process as opposed to the standard mass-produced Turkish or Chinese brands seen everywhere.

Our offerings are also versatile such that you’ll find classy and unique styles for work, outings, and casual needs.

We are easily accessible through our various communication channels. We provide timely customer care and guidance unlike what you get with suppliers in different time zones. Also, we provide local and international shipping as well as in-store pick-up. All items can also be physically verified.

How do you differentiate a reseller from a dropshipper?

Resellers hold stock while drop-shippers don’t, the company ships directly to the drop-shippers clients.

As a reseller, the minimum quantity per order is 5 items. However, we can send one single item to clients through drop shipping. This is where we have been advised to send it to the final purchasing client directly.

What is the M.O.Q for resellers?

The minimum order quantity for resellers is 5.

What is the M.O.Q for dropshippers?

The minimum order quantity for dropshippers is 1.

Can I Pre-order?

Yes, you can pre-order styles that are sold out. Production time is 4 weeks and the Minimum Order Quantity for pre-orders is 10 items.

What makes AJL different from any other brand?

Our unique designs are created by us and can’t be seen everywhere, our products are of great quality, we have set ourselves aside as a one-stop-shop for our target client’s clothing needs, we provide timely customer care and guidance, and we are easily accessible through our various communication channels. Also, we provide local and international shipping as well as in-store pick-up.

Where are your clothes made?

All outfits are designed in our production factory in Lagos.

Do you design for other people?

We don’t make designs for other people. Our designs are unique and can’t be seen in other places.

What styles do you have?

Jumpsuits, work dresses, outing dresses, sets, separates - tops, skirts, and pants, leather bags.

 

What sizes do you offer?

Our sizes range from 8-20. Refer to the size guide and confirm availability.

 

Can I trust your brand, do you have reviews from real buyers?

Yes, you can trust the brand. A link to view reviews by verified clients will be made available to you.

 

Can I visit you in person?

Yes, you can visit our store at 39b Fola Osibo, Lekki Phase 1.

 

What are your Social Media handles?

Instagram: @ayodelejaynelagos

Facebook: @ayodelejaynelagos

Twitter: @ayodelejaynelag

 

Can I also reach you on call and WhatsApp?

Yes, you can call and reach us on WhatsApp on 08171358183.

 

How come outfits are on the outlet are also on the main website?

All products available for resellers will remain available on our main website. However, if it is a product that is discounted, you can buy up all the sizes and they will be taken out of stock on our main website. Also, if a client comes to us directly for such an item, they will be directed to the reseller.

 

What if I am interested in items on the main website that are not on the outlet?

In this case, the M.O.Q is 10 to qualify for 30% off.

 

Do I get access to the brand’s content?

Yes, you do. A content bank link will be sent to the group, where you will be granted access to useful content for your marketing.

 

Pricing

Our prices are fixed and non-negotiable, except for discounts offered during sales or large purchases.

 

What modes of payment do you accept? 

We accept transfers to any of our banks for online orders only. In-store orders accept cash or card payment, no transfers, except during exceptional instances such as a POS failure.

 

Shipping

Once payment is confirmed, items will be packaged and dispatched straight from the brand to the dropshipper’s clients within the stipulated time frame. While resellers get their items shipped directly to them within the stipulated time frame. Resellers can also pick up from the store.

Lagos delivery will take 1-2 working days
Interstate Delivery will take 3-5 working days.
International Delivery will take 10-15 days.

 

NOTE:

• Express delivery outside the stipulated time, may attract additional charges.
• No item will be shipped without confirmation of payment.

 

Can I exchange it for another size?

Orders confirmed, purchased in store, and delivered cannot be returned. A size guide is available to aid clients to place an order for their accurate size. Exceptions are made, however, for online purchases only, communicated within 24 hours of receiving the item(s). Note that the cost of delivery for exchange will be borne by the client.

Lesser-priced items cannot be exchanged for a higher-priced item, except the difference is paid. Higher-priced items can be exchanged for lower-priced items and the balance becomes store credit or a gift card.

The item MUST be in our possession two business days after delivery for orders within Lagos, and five business days after delivery for orders outside Lagos for it to qualify for an exchange.

Item must be in good condition for it to be exchanged, without stains or damages. It must not have been worn or have tags removed.

Exchanged items cannot be shipped earlier than two working days after the original item is received.

Do you accept Returns & Refunds?

We have put a lot in place to ensure you buy the right item in terms of fit, color, and style, we do not accept returns.

Where a client is dissatisfied with their item, we are open to exchange it for another item of the same value. Because we do not accept returns, we, therefore, do not make cash or transfer refunds.

Complaints:

Bad Product(s) - Issues such as stains, and tears allow for a replacement of an item or refund, provided it is proven that the damage was done before delivery.

Fitting (Sizing Inconsistencies) - Replacements are accepted on sizing issues but this is limited to online orders only.

Payment Issues - Where a credit transfer is yet to be received, the item cannot be delivered even if the client has been debited. POS decline that leads to debit on the client card DOES NOT lead to a completed order.